We prioritize safeguarding your privacy and adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure your data is protected. By accessing this website or utilizing the services of Trust Pharmacy, you agree to the collection, management, use, storage, and sharing of your personal information as outlined in this Privacy Policy.
Types of Personal Information We Collect
The types of personal information we collect can vary depending on your interaction with us. Examples of personal information we may gather include, but are not limited to:
- Your full name, gender, and date of birth
- Contact details such as residential, postal, and email addresses
- Phone number
- Professional credentials, where relevant
- Social media handles
- Educational achievements and course progress
- Salary details, superannuation contributions, and employment records
- Employment history and details
- Academic background
- Photographs for identification, security purposes, or event participation
- Sensitive information, where applicable for employment or service purposes
- Family and emergency contact information
- Financial details, including banking information, tax identification, and superannuation, if you are an employee or contractor
You have the option to withhold personal information. However, doing so may limit our ability to employ, engage, or provide services to you effectively.
Purposes for Collecting, Using, or Disclosing Personal Information
We collect, use, and may disclose personal information for several purposes, including but not limited to:
- Communicating with you directly
- Offering information and updates related to our services or facilitating third-party services
- Managing employment applications and recruitment processes
- Engaging with you as an employee, contractor, or student
- Handling inquiries and enhancing our services to better meet your needs
- Informing you of additional services or relevant updates that might interest you
- Identifying suitable educational or training opportunities tailored to you
- Assisting with course enrollment, assessments, and certification processes
- Providing reports to educational funders for compliance and funding purposes
- Fulfilling legal, contractual, and governance obligations, including insurance and business operations
- Meeting public interest or legal requirements
- Supporting you through the application and participation in educational programs
- Conducting our business operations such as finance, contracting, HR, marketing, communications, IT, research, and compliance
These processes are essential for delivering our services effectively and maintaining our operational and legal standards.
How We Collect Personal Information
We gather personal information through fair and lawful methods. Wherever feasible, we aim to collect personal information directly from you.
However, there are occasions when information may come from third parties. For example, your employer may provide details if they are sponsoring a course, or a healthcare provider may share information relevant to your health or specific support you might need.
Personal information can be collected in various ways, such as:
- Completing forms, or providing information via email or phone
- Through written communication, including letters, applications, emails, and surveys
- Submission of information through our website
- Applying for or participating in an educational or training course
- Applying for employment, consultancy, or other roles with us
- As part of your job or role within our organization
- Posting information on our website, blogs, forums, or social media channels
- Surveillance cameras when entering, exiting, or being present on our premises
- Membership services provided by relevant third-party organizations
When sharing personal information with us electronically, whether via email or social media, ensure your device is protected with security software to mitigate the risks associated with data transmission online, particularly over public or third-party Wi-Fi networks.
Cookies and Similar Technologies
We, along with our partners, use a variety of technologies to gather and store information when you access our services. This may include cookies and other similar technologies to identify your browser or device. We also collect information through these methods when you interact with services provided by our partners, such as advertising platforms. Our third-party advertising and analytics partners may include companies like Google, Facebook, Instagram, Birdeye, and others.
Here are the technologies we use for automatic data collection:
- Cookies: A cookie is a small data file stored on your computer’s hard drive. You can block browser cookies by adjusting your browser settings, though doing so may prevent access to certain parts of our services. Unless you disable cookies in your browser settings, cookies will be automatically issued when you visit our site. For more information on managing cookies, including how to opt out, refer to the “Direct Marketing and ‘Do Not Track’ Signals” section.
- Web Beacons: These small electronic files, also known as clear gifs or pixel tags, may be embedded in our website pages or emails. They help us track metrics such as the number of users who visit specific pages or open emails, along with related website performance data, such as verifying system integrity and tracking content popularity.
- Clickstream Data: When you browse our website, we may collect clickstream data, which includes details like the pages you view, the time spent on those pages, your browser type, referral source, and other related information. This data helps us analyze visitor behavior, popular content, and overall website performance.
- Mobile Device Identifiers and SDK: Mobile SDKs function similarly to web beacons for mobile apps. This bit of code allows app developers to display ads, collect data, and carry out analytics on mobile devices.
These technologies help us enhance user experience, monitor site performance, and deliver personalized content.
Who We Share Your Personal Information With
Your personal information may be shared with third parties for specific purposes outlined in this Privacy Policy. These third parties may include, but are not limited to:
- Affiliated companies that provide related services
- Healthcare professionals, suppliers, or pharmacists involved in your care
- External service providers such as marketing agencies, IT support, data analysts, website hosts, and payment processing firms
- Our professional advisers, including auditors, lawyers, accountants, and insurance providers
- Government authorities, regulatory bodies, courts, or legal entities when required by law
- Any third parties you have authorized us to disclose your information to, such as personal references
- Trusted partners with whom we maintain data-sharing agreements
- Law enforcement or other organizations when necessary to protect public safety
We take necessary precautions to ensure that any third party receiving your personal information handles it responsibly and only for the reason it was shared. This may involve implementing privacy protections in agreements with those service providers.
Please note that any information shared in public areas of our website or on our social media pages may be visible to the public. We advise caution when uploading personal information to these platforms.
Failure to Provide Personal Information
Providing your personal information is necessary for accessing certain features and services on our website. If you choose not to provide the required information, it may limit your ability to fully use our website or specific services offered.
Updating or Modifying Your Personal Information
Registered users have the ability to view and update their personal information by logging into their account on our platform. This may include details such as addresses, patient profiles, and previous orders.
Access to your personal data is strictly limited to authorized staff members who are required to use a secure password, and only when necessary for operational purposes.
If you wish to make changes or updates to your personal information but are unable to locate the relevant section on the website, feel free to contact our support team for assistance.
Your Rights and Choices
As an individual, you may have certain rights related to your personal information under Australian privacy laws. We are committed to offering you control over how your personal data is used when you interact with our services, including access to your information.
If you find that any of your personal information is inaccurate, we provide options for you to update or request the deletion of that information, unless we are required to keep it for legal or business purposes. Subject to applicable law, you can request a copy of the personal information we hold about you or ask us to correct any inaccuracies by contacting us.
To protect your privacy, we will take steps to verify your identity before providing access or making changes. If you believe any personal information we hold is incorrect, you have the right to request a correction by reaching out to us through the contact details provided in the “Contact Us” section.
Communication Practices
If you have subscribed to receive our newsletter or information about our products and services, we will always provide an option to opt out of future communications. Should you wish to stop receiving marketing messages at any time, you can easily unsubscribe or update your preferences by contacting us.
In line with applicable laws, you may also request access to the personal information we hold about you. If you have any concerns about how your personal information has been used, handled, or disclosed, please reach out to us, and we will address your concerns accordingly.
Links to Third-Party Websites
Our website may include links to external websites that are not under our control. We are not responsible for the content, privacy policies, or practices of these third-party sites. The inclusion of links does not indicate any endorsement or affiliation with the operators of those websites.
The handling of your personal information on these external sites is subject to their own privacy policies, which we recommend reviewing to understand their data practices
Children’s Privacy
Our website and services are not designed for children under the age of 16. We do not knowingly collect personal information from children under 16. If a child has provided personal information, their parent or guardian can contact us to request its removal from our records.
If you suspect we may have inadvertently gathered data from a child under 16, please contact us right away. Upon discovering that we have unintentionally collected such information, we will promptly delete it in compliance with applicable laws.
Maintaining the Accuracy of Your Personal Information
We strive to keep your personal information as accurate and up-to-date as possible. This depends on the accuracy of the information you provide to us, both directly and through other sources.
If you believe the personal information we hold about you is incorrect or needs updating, you are encouraged to reach out to us to make the necessary corrections or to inform us of any changes.
Data Quality and Security
We take every reasonable step to ensure that the personal information we collect, use, and disclose is accurate, up-to-date, complete, and relevant to its intended purpose. To help us maintain this level of accuracy, we encourage you to inform us of any updates or changes to your personal information.
To protect your data from unauthorized access, modification, misuse, or loss, we implement stringent security measures. These include advanced ICT security protocols such as password protection, encryption, firewalls, and access control systems. We also use secure third-party cloud storage, ensure restricted access to our premises, and provide regular training to staff on data protection practices.
Our website and data are hosted by a third-party cloud storage provider that employs secure servers, potentially located overseas, to ensure the highest level of data protection.
For any physical records, we store them securely on-site, and when necessary, archived documents are transferred to secure offsite facilities for long-term safekeeping.
Requesting a Copy of Your Personal Information
You can request a copy of all the personal information we hold about you by submitting a written request. We aim to respond to such requests within a reasonable time.
To begin, send your request to [email protected]. You will need to verify your identity by providing your full name, address, date of birth, and a valid photo ID.
Once your ownership of the account is confirmed, we will release the requested personal information to you.
Removing Personal Information From Our Records
If you wish to have your personal information removed from our database, simply send us an email with your account details and identifying information. After verifying your identity, we will proceed to delete your information from our records.
To initiate this process, please submit your request in writing to [email protected]. Once ownership of the account is confirmed, your personal data will be permanently removed from our systems.
Complaints or Inquiries
If you believe we have not adhered to this privacy policy or the relevant privacy principles, please send a detailed description of your concern, along with your name, phone number, and email address, to [email protected].
We take such matters seriously, and any reported issues will be thoroughly investigated and addressed by either our General Manager or a designated specialist. Should you feel that your concern has not been resolved within 30 days of your submission, you may reach out to the Office of the Australian Information Commissioner at https://www.oaic.gov.au/about-us/contact-us.
Privacy Policy Updates
We reserve the right to update this Privacy Policy periodically. Any changes will be posted on our website, ensuring you remain informed about how we handle and protect your personal information. Be sure to check back regularly to stay updated on any revisions.
Contact Us
For any privacy-related inquiries, complaints, or requests to update or access your personal information, please reach out to us at the following contact details:
264 Main North Road, Prospect
South Australia 5082
08 8342 5445
[email protected]
We are here to assist with any questions or concerns you may have regarding your personal information.