We take pride in ensuring that your order reaches you without any issues. However, we understand that things can sometimes go wrong. That’s why we’ve established clear procedures for both shipping and refunds, so you know exactly what to expect if there’s a problem with your Trust Pharmacy order.
Verify Your Shipping Details
Accurate shipping information is crucial to a successful delivery. Before you finalize your purchase, we recommend double-checking your address and contact details. If you discover an error after submitting your order, please notify us immediately, and we’ll do our best to rectify the situation. Keep in mind, though, that if the package fails to arrive due to incorrect information provided at checkout, we won’t be able to offer a refund for undelivered goods.
Easy Return and Refund Process
We aim to make returns and refunds as simple as possible. If you’re not satisfied with your purchase, you can return the product within 30 days of receiving it. Just contact our customer support team to receive the return instructions. Once the item is returned in its original condition and packaging, we will promptly initiate the refund process.
If your item arrives damaged or there’s been a mistake with your order, we will replace the product at no additional cost. Prefer a refund instead? No problem. We’ll issue it right away once we receive the returned item. Please note that shipping fees may only be refunded if the error was on our side.
We’re Here to Help
If you have any questions or concerns about shipping or refunds, don’t hesitate to reach out. Our goal is to provide you with a stress-free shopping experience from start to finish, and we’re always here to assist.